We represent policyholders only. Licensed in multiple states, our public adjusters document, present, negotiate, and settle complex property damage insurance claims.
ICRS brings focused experience to commercial, multifamily, and significant property losses.
No Recovery, No Fee representation for qualifying claims.
See Documented Claim ResultsLarge property losses can be stressful and time-consuming. While you are protecting residents, employees, tenants, or customers, the damage still needs to be documented and the claim needs attention.
ICRS's licensed public adjusters help organize the evidence, develop a complete scope, and negotiate with the insurer. Early review can help preserve details that may be harder to establish later. Claim deadlines and requirements depend on the policy and applicable law.
ICRS reports that approximately 90% of its claims resolve without unnecessary litigation. That is a reported outcome, not a promise about any claim's timing or result.
Explore how documentation and claim strategy changed the outcome in three published ICRS cases.
ICRS reports that the initial assessment missed the full extent of roof damage. Its inspection and claim package led to a funded full roof replacement.
Explore Claim ResultsICRS-reported result. Past results do not guarantee a similar outcome.
At a multifamily community, fire damaged 44 units. ICRS reports a $4M+ total recovery, more than $300K above the carrier’s initial position, including $58K for business interruption.
Read the Apartment Fire Case StudyICRS-reported result. Past results do not guarantee a similar outcome.
ICRS reports that this church fire claim reached full policy limits in 10 days. It is one case result; timing varies by claim and insurer response.
Read the Church Fire Case StudyICRS-reported result. Past results do not guarantee a similar outcome or timeline.
Past results are specific to these claims and do not guarantee a result or timeline for another claim.
Focused support for commercial property, multifamily communities, and significant residential losses.
Large, complex losses involving offices, retail centers, schools, medical facilities, manufacturing sites, religious organizations, and other commercial assets.
Explore property types →Apartment and condominium communities with owners, residents, and multiple buildings affected.
See who we serve →Personalized support for custom residential properties and high-value homes when a significant loss demands detailed documentation.
Discuss a claim →Contingency-fee representation for qualifying claims.
No Recovery, No Fee.
Commercial buildings, apartments, HOAs and condos, schools, storage facilities, religious organizations, offices, retail, and manufacturing.
Request a Claim Review →Flat-fee strategic claim advisory from Claim Navigator, an ICRS service. Money-back guarantee on qualifying consultations.
Explore Claim Navigator ↗ICRS works with associations, boards, and property managers on community property claims.
See HOA claim support →Watch our company overview for the strategy, documentation, and advocacy behind ICRS claim support.
The corporate video currently featured on the ICRS homepage.
When a major loss happens, ICRS helps document the damage, develop the claim, and advocate for the policyholder through resolution.
Understand the property, policy, and immediate claim concerns.
Build a detailed record of affected areas and repair needs.
Present and support the claim with the policyholder’s interests in view.
ICRS's stated values guide how its public adjusters document and advocate for a claim.
Investigate the full damage and build a claim supported by facts.
Seek fair, supportable resolution through careful documentation and negotiation.
Communicate clearly and represent policyholders with integrity.
Watch claim stories and practical guidance from the ICRS team.
A public adjuster is a licensed professional who represents the policyholder in documenting, preparing, and negotiating a property insurance claim. ICRS represents policyholders, not insurers.
Scott Friedson explains the public adjuster’s role in a short audio interview.
Learn what a public adjuster does → Find a public adjuster near me →
Property owners, managers, boards, and partners turn to ICRS for expert property damage insurance claim support.
Our goal is a fair and prompt settlement.
Explore more property types and professional partners above.
Scott and Misty Friedson are licensed public adjusters and Haag Certified Commercial Roof Inspectors. View each team member's individual licenses and credentials using the links below.
ICRS represents policyholders with fire, smoke, hail, wind, hurricane, tornado, water, freeze, flood, and lightning damage claims, including related business interruption. Coverage depends on the policy and facts of the loss.
Hear from policyholders who worked with ICRS on property damage claims.
A licensed public adjuster works exclusively for the policyholder, representing their interests in documenting, preparing, presenting, and negotiating a first-party property insurance claim. ICRS represents policyholders, not insurance companies.
Learn more in our free What Is a Public Adjuster? publication.
Contact ICRS as early as practical once people are safe and urgent property protection is underway. Early guidance can help you document the damage, organize the claim, and communicate with your insurer. If your claim is already underway, delayed, denied, or underpaid, you can still request a review. Notify your insurer and follow your policy's deadlines and duties; requirements vary by claim and state.
Watch: When Should a Policyholder Hire a Public Insurance Adjuster?
ICRS focuses on complex commercial, multifamily, condominium or HOA, and high-value residential claims. Fire, hail, wind, water, hurricane, and business interruption can involve multiple parts of a property or operation.
For qualifying large losses, ICRS offers public adjuster representation under a written contingency-fee agreement. Claim Navigator offers separate paid strategic guidance for eligible claims. Fees and services depend on the agreement and applicable state law. In Texas, public-adjuster commissions are generally capped at 10% of the claim settlement, subject to statutory rules.
Many claims are negotiated without a lawsuit. ICRS reports that approximately 90% of its claims resolve without unnecessary litigation, but no result or timeline is guaranteed. Some disputes require other steps.
Useful starting materials include the policy, claim number, insurer letters, photographs, repair estimates, and a short timeline of the damage and actions taken. ICRS can explain what else may be helpful for your specific claim.
Start with the loss you are facing, then explore practical guides and property-specific claim help.
Documentation and next steps after a fire loss.
Download Fire Guide →Roof, exterior, and storm damage claim considerations.
Download Hail & Wind Guide →Organize evidence after a complex wind and water event.
Download Hurricane Guide →Search ICRS articles, guides, and claim topics.
Browse All Resources →Browse recent claim insights, or explore the full article library.
A practical resource for commercial policyholders preparing for a property damage claim.
Bring the details of your loss to ICRS for a conversation about the next step.
Request a Claim Review ↗Insurance Claim Recovery Support, LLC · Lakeway, Texas · Texas public adjuster agency license #1670060 · Agency NPN #16144334.
FREE ICRS COMMERCIAL CLAIM RESOURCES
Seven practical PDF guides for commercial and multifamily property owners: the full Resource Kit, the First 72 Hours field guide, four companion checklists, and the 52-jurisdiction source index.
Enter your details below for immediate access to the downloads.
Educational resources only. Requesting the guides does not create a public adjuster engagement or guarantee a claim result. We handle your information under our Privacy Policy.
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Access the free ICRS guide to preparing and documenting a commercial property insurance claim.
Looking for help with a specific loss? Explore the free Fire Claim Guide or Water Claim Guide.
